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Terms & Conditions

Online Security
Online credit card orders are submitted to our server using PayPal’s 128-bit, SSL encryption. We does not get the credit card details, they are kept by Paypal
Furthermore, printed customer invoices and e-mails from Firestorm Hobbies will never contain a customer's complete credit card number.

Order Status
The status of an order can be viewed online for all transactions submitted through our website. Simply login to your account and follow the instructions on the screen.
The status of orders submitted via mail/phone/fax can be obtained by contacting us directly.

Shipping charges are calculated on the weight of your shipment and its destination, so you should pay the correct amount of shipping and no more. At checkout you can choose
to pay by credit card, cheque, money order or COD. If paying by credit card you will be redirected to Paypal to complete the transaction. Once an order is shipped, it is up to
the carrier to deliver the product. We will not be able to stop any shipment once it is shipped. If the carrier loses the package, they will have to put a tracer on the package.
We will not be able to ship out replacement packages until the carrier confirms that the package is lost (or will not be delivered to its destination) and that they will reimburse us.
If a package is returned to us because no one was available to sign for it or the address was input incorrectly at the time the customer entered the order, the customer will also be charged to ship it out a second time.

Domestic Shipping
All orders are shipped by Australia Post, additional insurance or registered post can be arranged.

International Shipping
For international customers, orders are shipped by Airmail and can be insured at your request.International packages will be identified on customs forms as "hobby supplies" and/or "scale models".
The customer is responsible for any and all import customs fees.
Most orders are shipped within 24-48 hours from the time an order is placed, when all items are in stock. However, occassionally there are circumstances which can delay shipments,
such as discrepencies with the information on the invoice. In other cases, items may not be in stock and must be obtained from our supplier, which can also delay shipment of an order (see Availability).
Due to such circumstances, we cannot guarantee when your order is shipped out. However, we will keep you informed if delays are anticipated and the status of the order can be tracked online at our website.

Website & Newsletters
Firestorm Hobbies attempts to be as accurate as possible in our literature, website content, and pricing. However, we can not guarantee that the product descriptions/specifications,
pricing, or any other content in our literature or on our site is accurate, complete, or current. In the event that a product is listed at an incorrect price due to typographical, photographic,
or technical error or error in pricing information received from our suppliers, Firestorm Hobbies shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.

All prices are in Australian Dollars
We update exchange rates every day, so you will be charged no more than necessary.
Because we order products in many different currencies, we must occasionally re-evaluate our prices to reflect any
significant fluctuations in currency exchange rates. Sometimes this will cause the prices on certain product lines to increase,
and sometimes it will cause them to decrease. For this reason, all prices are subject to change without prior notice.

Firestorm displays all items including items that are not in stock but are readily available within 1-2 weeks.
If you order includes items that are not in stock please specify at checkout if you want your order shipped or wait until all items are available

Additionally, some products are simply not cost effective for us to stock but can be acquired when requested by a customer.
Also we can obtain items that are not on our website, email us with code and description.
In those instances, and at the sole discretion of Firestorm Hobbies, a customer may be required to pre-pay a non-refundable portion of the item's selling price,
prior to us placing an order with our suppliers. This is done to protect ourselves in situations where the customer cancels such an order after we've obtained
the specially ordered product. Such situations are rare, but can occur. Any affected customers placing such an order (i.e., requiring pre-payment for an item) will be notified after their order is placed.

Privacy Policy
Firestorm Hobbies does not collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly.
This means that we don't require visitors to register or provide information to us in order to view our site. If you choose to register for our newsletter,
we collect your email address and use it only to provide the service that you have requested. If you choose to order from us, we collect only the
information necessary to process your order and confirm your identity. If your order was placed through our website, you can access, review and/or
correct all the personally identifiable information that we collected from you by logging in to your account. Relevant personal information is only
disclosed to involved financial institutions as required to complete a credit card transaction.

Furthermore, we do not engage in any unsolicited e-mail marketing activities (SPAM mailings). To receive information about changes to
our product catalog and/or special offers, please subscribe to our newsletter from the Firestorm Hobbies website. E-mail addresses acquired
by Firestorm Hobbies in any other way will only be used for the purpose intended (e.g., to provide order status information).
We do not disclose the e-mail addresses of our customers to any other parties.